Customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".[1] Customer service is also often referred to when describing the culture of the organization. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.

Live a Crystal Life

Whether you're looking for tips on how to best use your Waterford to entertain or decorate, ideas for the perfect gift, or wish to learn more about Waterford's rich history, world famous designers or luxurious products, we hope the information you find here will serve as a continual source of inspiration.